This recall update involves certain third-party lithium-ion batteries compatible with select HP notebook computers and mobile workstations.
The affected batteries were sold with the notebook computers and mobile workstations and were also sold separately as replacement batteries.
| Product name | Battery Bar Codes beginning with |
|---|---|
| HP 11 | 6ETGL 6EVXH 6EZZE 6EZZF 6FDWN 6FSNF 6FWBH 6GAUL |
| HP x360 | |
| HP ProBooks (64x G2 series, 65x G2 series) | |
| HP ProBooks (4xx G4 series) | |
| HP ZBook (17 G3) and Studio (G3) Mobile |
| Product name | Battery Bar Codes beginning with |
|---|---|
| HP 11 | 6ETGL 6EVXH 6EZPC 6EZZE 6EZZF 6FDWN 6FSRV 6FWBF 6FWBH 6GAVV |
| HP ENVY m6 | |
| HP Pavilion x360 | |
| HP x360 | |
| HP ProBook 64x (G2 and G3) | |
| HP ProBook 65x (G2 and G3) | |
| HP ZBook (17 G3, 17 G4, and Studio G3) | |
| HP ZBook Studio G4 |
The product name can be found by utilizing the keyboard shortcut ‘fn+Esc’ or on the barcode label on the bottom of the notebook PC. To identify if the battery is affected by this recall, customers can use the battery validation utility located on the program website at www.hp.com/go/batteryprogram2018.
Hazard identified
The battery can overheat, posing a potential burn and fire hazard.
As of January 7, 2019, the company has not received any reports of incidents or injuries in Canada. In the United States, the company has received 6 reports of overheating batteries and 1 report of injury.
Consumers should immediately stop using the affected products and go to the HP Battery Recall website to see if their battery is affected and to order a free replacement battery if needed. Commercial accounts will receive information and direction directly from HP.
For more information and to determine if their product is affected, consumers may visit the HP Battery Recall website or telephone HP Inc. Canada toll-free at 1-888-202-4320 from 8:00 a.m. to 7:00 p.m. CST Monday to Friday
.
Source : Release / Health Canada
