Fire hazard : Updated Recall: HP Inc. Canada recalls Third-party Lithium-ion Batteries in Notebook Computers and Mobile Workstations


This recall update involves certain third-party lithium-ion batteries compatible with select HP notebook computers and mobile workstations.

The affected batteries were sold with the notebook computers and mobile workstations and were also sold separately as replacement batteries.

The following additional products are affected by this recall update
Product name Battery Bar Codes beginning with
HP 11  6ETGL  6EVXH  6EZZE        6EZZF  6FDWN       6FSNF  6FWBH        6GAUL
HP x360
HP ProBooks (64x G2 series, 65x G2 series)
HP ProBooks (4xx G4 series)
HP ZBook (17 G3) and Studio (G3) Mobile
The following products were previously recalled
Product name Battery Bar Codes beginning with
HP Pavilion x360
HP x360
HP ProBook 64x (G2 and G3)
HP ProBook 65x (G2 and G3)
HP ZBook (17 G3, 17 G4, and Studio G3)
HP ZBook Studio G4

The product name can be found by utilizing the keyboard shortcut ‘fn+Esc’ or on the barcode label on the bottom of the notebook PC. To identify if the battery is affected by this recall, customers can use the battery validation utility located on the program website at

Hazard identified

The battery can overheat, posing a potential burn and fire hazard.

As of January 7, 2019, the company has not received any reports of incidents or injuries in Canada. In the United States, the company has received 6 reports of overheating batteries and 1 report of injury.

Consumers should immediately stop using the affected products and go to the HP Battery Recall website to see if their battery is affected and to order a free replacement battery if needed. Commercial accounts will receive information and direction directly from HP.

For more information and to determine if their product is affected, consumers may visit the HP Battery Recall website or telephone HP Inc. Canada toll-free at 1-888-202-4320 from 8:00 a.m. to 7:00 p.m. CST Monday to Friday


Source : Release / Health Canada

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