Halifax Water PSA – Preparing for Cold Temperatures

Preparing for Cold Temperatures
(February 24, 2023) As a precaution, Halifax Water would like to remind customers that freezing temperatures can cause issues with internal plumbing and the privately-owned section of the water service lateral, which can result in a loss of water service. To help avoid this, it is recommended that customers ensure there is a safe heat source in the area where your water service lateral enters your home – usually in a basement or utility closet near your water meter. What to do if you lose water service during extreme cold:
1. Check the Halifax Water website (halifaxwater.ca/notices<halifaxwater.ca/notices-and-news>) to see if there is a known water service outage in your area. 2. If you are not impacted by a known water service outage, please contact our 24/7 emergency line at 902-420-9287. 3. If there is not a known water service outage in your area, we recommend that you close the water shut-off valve controlling water flow inside your home. This can help minimize flooding from frozen, cracked, or split plumbing during caused by freezing temperatures. Where is the water shut-off valve? As illustrated in the picture below, the valve can usually be found at the point the water line enters your home, between the entry point and the water meter. If your shut-off valve doesn’t work, please contact Halifax Water at 902-420-9287. To ensure the safety of our communities and our staff, please maintain a safe distance when Halifax Water staff or contractors are working in your area.
For more information on Halifax Water, please check www.halifaxwater.ca<www.halifaxwater.ca#_blank>, visit us on YouTube, or Twitter @HalifaxWater, Facebook, or call our Customer Care Centre at 902-420-9287. –

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