From release:
“We are writing to notify you of a data security incident that likely involved some of your personal information. We take the protection of your personal information very seriously and are sending this correspondence to tell you what happened, what information was involved, what we have done, and what you can do to address this situation. Please note that no financial or payment card information is stored on our servers and was not involved in this event.
What Happened
Park’N Fly discovered that an unauthorized third party accessed our network through remote VPN access. Based on our investigation, we determined that the unauthorized activity occurred between July 11 and July 13, 2024. On August 1, 2024, we determined that some of your personal information was likely affected by the incident. We have not seen any additional unauthorized activity since we began our investigation.
What Information Was Involved
The personal information that may have been obtained by the third party may have included your name and basic contact information, such as email address and mailing address, Aeroplan and CAA number (to the extent you provided such information to us). No financial or payment card information was accessed.
What We Are Doing
We have been diligently investigating this incident with the assistance of outside experts. Since the security incident was discovered, we have increased security surveillance through our cyber security partner, including updating the anti-virus software throughout the network. We have additionally taken several technical and administrative steps to further enhance the security of our networks.
What You Can Do
We recommend you remain vigilant and be mindful of phishing attempts such as emails from unknown senders or those that contain unusual content, such as links or attachments, or being asked to provide personal information over the phone.
For More Information
We are fully committed to protecting your information, and deeply regret that this incident occurred. If you have questions or concerns regarding this matter, please contact us at 1-844-405-3577 Monday-Friday from 9:00 a.m. to 5:00 p.m. Eastern Time, excluding holidays.
Sincerely,
Park’N Fly Canada”