The Unit has received eight complaints from citizens who have received a call from someone claiming to represent a large software company. The caller tells the victim they have detected a virus on their computer and offers to help. The victim is directed to get on their computer and follow a list of instructions that are supposed to correct the problem. So far, none of the complainants has followed the directions which police believe actually allow the suspect remote access to the computer, including all personal information.
If anyone has received a similar call and has followed the instructions, it is recommended that you have your computer serviced at a reputable shop. Citizens are also reminded not to give personal information to anyone, whether solicitation occurs by telephone or in person, unless you have initiated the contact or you are certain of the identification of the individual and the legitimacy of the organization they claim to represent.