The Customer is Not Always Right: hilarious and horrific tales of customers gone wrong by A.J. Adams
The Customer is Always Wrong: the retail chronicles edited and compiled by Jeff Martin
Dumb Employed:hilariously dumb and sadly true stories about jobs like yours by Phil Edwards and Matt Kraft
Cubicle Warfare : 101 office traps and pranks by John Austin
Problem Identified and You’re Probably Not Part of the Solution by Scott Adams
And, of course:
Quiet, Please : dispatches from a public librarian by Scott
Douglas