UPDATE – Boil Water Advisory Remains in Effect for those serviced by Pockwock Lake Drinking Water Treatment Facility

This advisory Beaver Bank, Middle and Lower Sackville, Upper Hammonds Plains, Bedford, Fall River, Windsor Junction, Halifax, Timberlea, Spryfield, Waverley and Herring Cove.
 
(January 22, 2025) Halifax Water is advising customers that the boil water advisory issued on January 21 will be in effect until further notice. Staff are analyzing and adjusting distribution operations, performing strategic flushing, and conducting ongoing sampling and monitoring of water quality across the system. These results and information are reported to Nova Scotia Environment and Climate Change (NSECC). The boil water advisory will be lifted by NSECC when they are satisfied with the results. We will provide further updates tomorrow.

The Nova Scotia Utility and Review Board has also requested an investigation report be filed by February 4, 2024. This report will contain review of what occurred and recommendations to ensure it does not happen again. It will also be shared with NSECC, the Halifax Water Board of Commissioners and the Halifax Regional Council.
The leadership and staff of Halifax Water understand the impact this is having on people’s lives and that our customers are frustrated. We are committed to taking every precaution to ensure the safety of our customers’ drinking water. This is a significant event, and we apologize and remained committed to improving service to our customers.

Helpful Boil Water Information

Please use the link below to access an interactive map to help you determine if your property is within the area impacted by this advisory: Pockwock Boil Water Advisory App<hwc.maps.arcgis.com/apps/instant/lookup/index.html?appid=698d735780b141dc8f96c9b8cec4328b>

We advise impacted customers that the water can still be used; however, it should be boiled for at least 1 minute before using water for: 
· drinking 
· preparing infant formula 
· making ice cubes or juices 
· washing fruits or vegetables 
· cooking 
· brushing teeth; or  
· any other activity requiring human consumption.  

Additional resources, including a fact sheet on domestic water usage when a boil advisory and signage for public spaces can be found here:
· Boil Water Advisory Fact Sheet 2025.pdf. <halifaxwater.ca/sites/default/files/2025-01/Boil%20Water%20Advisory%20Fact%20Sheet%202025.pdf>
· Boil Water Advisory Signage <halifaxwater.ca/sites/default/files/2025-01/Boil%20Water%20Advisory%20-%20Helpful%20Tips%20Poster_0.pdf>

We appreciate our customers patience and apologize for any inconvenience.
 
For updates regarding this boil water advisory, please visit www.halifaxwater.ca<www.halifaxwater.ca/> or contact our Customer Care Centre at 902-420-9287. 
 
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