A new organizational structure at Service Nova Scotia will improve service and reduce red tape for people and businesses.
The new structure has two branches, one focused on service excellence and the other on modernizing programs and reducing red tape.
An associate deputy minister and a chief operating officer, supported by a team of executive directors, will oversee the two branches, led by CEO Joanne Munro.
“This new structure is about finding ways to provide the highest level of service in everything we do, and making interacting with government easier than it has been in the past,” said Ms. Munro.
Scott Farmer is the associate deputy minister, effective immediately. Mr. Farmer has been executive director of strategy and corporate services with Service Nova Scotia since 2012. He will also serve as provincial tax commissioner. The new structure will be in place by April 1.
The Office of Service Nova Scotia was created in April 2014 to focus on providing service excellence, in-person, online or by phone, and to cut red tape.
The restructuring will keep the existing budget and staff numbers.